FAQs & Guides

  • Online Court Booking Guidelines

    Instructions on how to book a court online.

    Online Booking Guidelines

  • UTC Household Membership Help

    Having troubles accessing the accounts in your household membership? Click on the button below

    Household Membership Guide

  • UTC Membership Registration Help

    Click on the button below to access the guide to register for membership, get your membership ID and reset your password.

    Online Systems FAQ

 General Information

  • Please find the detail policy in our website.

  • Weekdays 7:00am - 11:00pm

    Weekends & Holidays 7:00am - 11:00pm

    Please check the online booking system to see when the courts are available during the above times. During whiteboard booking times, please call the clubhouse and speak with the monitor on duty to ask about the courts available.

  • Please check the online booking system to see which courts are available.

    Courts 1, 2, 3, 4 are hard courts

    Courts 5, 6, 7 are clay courts

    Courts 8 & 9 are hard courts and available when there are no lessons.

  • Each booking session online is 60 minutes long.

    During whiteboard booking times, singles sessions (1-3 people on the court) are booked for 45 minutes, and doubles sessions (4+ people on the court) are booked for 60 minutes by the monitor on duty.

  • Only current members can play on our courts. No guests are allowed at this moment.

    The only exception is during public hours.

  • All no shows will be recorded and penalties may be imposed to limit/revoke future court booking privileges. If members are late for their court bookings by more than 10 minutes, the court can be assigned to another member.

  • UTC Membership WAITLIST INFORMATION

    Our adult membership is currently very close to the maximum we set for 2024. Junior memberships are still being accepted. We are however created a waiting list for potential additional members to register and be invited to join at a future time. This invitation will likely not be forthcoming unitil next year for those joining the Waitlist now.

    If you are not currently an adult member and would like to join our club, please put yourself, and anyone else who would like to join, on our waitlist. We currently do not have a waitlist for juniors. If you would like to have a Household Membership, choose that option (Household-Adult or Household-Junior) but enter every Household member separately.

    Everyone who wants to join needs to be listed as an INDIVIDUAL on the waitlist.

    Please note every name on our waiting list represents one potential spot in the club. If you want to sign up others, please enter them individually on the list. There must be a match between name & email on the Waitlist and name & email entered when joining.

    Returning Members are given the option to renew their membership each year, before new members are invited to join.

    There is no obligation for signing up.

    Join the Waitlist.

    Invitation to Join Club

    After we have processed any returning members, we send out our first batch of invitations to people on our waitlist with instructions and a deadline to join. People who do not respond to our invitation are assumed to no longer be interested in joining the club and so will be taken off the waitlist. Anyone can re-register on the list if they become interested in the club again but will be placed at the bottom of the list.

    If you have any questions please contact our Membership Director at membership@unionvilletennisclub.ca .

 Court Booking FAQ

  • Each member can only hold a maximum of 2 booking sessions online at anytime during regular seasons. But special arrange could be made in the booking system based on the courts availability.

    During whiteboard booking times, members who have a court booking can only have one court booked at any given time. The next court can only be booked with the monitor until your group has given up the court to the next booked group.

  • Only current members can book a court online, and in person during whiteboard booking times. No guests are allowed at this moment.

    The only exception is during public hours.

  • Courts are available to be booked online 6 days in advance. For example, starting from 12:00PM at noon on Tuesday, the courts for the following Monday will be available for booking.

    During whiteboard booking times, courts are booked on a first come first serve basis with the monitor.

  • Go to the court booking page. For help and details on how to book a court, please refer to these booking instructions.

  • Court bookings must be cancelled at least 24 hours prior to the booked court’s start time.

    If it is within 24 hours, please call the clubhouse during monitored hours and speak with the monitor to have the court booking cancelled. Please note that by cancelling within 24 hours, an infraction will be put on your account. Multiple infractions will result in court booking penalties. For more details, please refer to the club policy.

  • Go to My Booking page to manage your court bookings. For more details, please refer to the booking instructions.

  • Go to My Booking page to see your court bookings. For more details, please refer to the booking instructions.

 Troubleshooting

  • Only UTC members are able to book a court, please ensure you are logged into the account which has your membership connected to it. If you do not see the tab for court booking, you may have logged in using a non-member account. You will need to use the same account that the membership was registered for the current season in order to have court booking privileges.

  • You might see this error message if you are using an older browser software. For the best user experience, please use modern browser software such as the latest version of Chrome, Firefox or Safari. Older browser software such as Internet Explorer, and some older versions of Edge are not supported.

    You may also have to log out and log back into the system again.

  • You might already be holding the maximum number of active bookings. Please go to the My Booking page to check your active booking(s).

    If you have already booked the maximum number of court bookings allowed, you will be able to book courts again either by cancelling some of your court bookings or after your booked session has finished.

If you didn’t find the answer to your question, please reach out to the respective director.